Scammers are constantly changing their tactics—and some are becoming surprisingly bold.
A scam may begin with a phone call, text, or email that appears to come from your financial institution. The person may claim there is suspicious activity on your account and offer to help protect your money. They may even know personal information about you, making the situation seem legitimate.
In some cases, scammers are actually taking things a step further by sending someone to a person’s home to collect a debit or credit card, claiming the card has been compromised and needs to be replaced or destroyed!
Know What a Financial Institution Won’t Ask You to Do
A legitimate financial institution will not send someone to your home to collect your debit or credit card. You should also be suspicious of anyone who unexpectedly asks you to:
- Hand over your debit or credit card
- Provide your PIN or online banking password
- Share a one-time verification code
- Move money to another account to “protect” it
- Withdraw cash for someone to pick up
- Keep the situation secret or avoid contacting your financial institution
Stop. Verify. Then Act.
Scammers often create a sense of urgency so you act before you have time to think. If something doesn’t feel right, stop the conversation and verify it yourself. Don't call a number provided by the person contacting you or rely solely on caller ID. Instead, contact your financial institution directly using the number on the back of your card, through its official website, or another trusted method.
If someone unexpectedly comes to your home asking for your card, cash, or financial information, do not give it to them and do not let them inside.
When in Doubt, Reach Out!
If you're a Nymeo member and receive a suspicious call, text, email, or visit involving your account, contact us directly. We'd much rather have you check with us first than take a chance with your financial information. Here is additional information about fraud.
Remember: A few extra minutes to verify could save you from a costly scam.
Category: Financial Literacy & Safety
