Beware of the Bait
Phishing scams try to lure account holders into providing personal or financial information to scammers posing as a legitimate business These scams can be conducted by email, phone calls, text messages or social media.
What You Can Do
Be wary of emails, messages or phone calls that request your confidential information like:
- your Social Security Number
- account numbers
- usernames & passwords
- any other personally identifiable information
If an email looks suspicious or is from an unknown source, don’t provide any information, open any attachments or click on any links, even if the email threatens to close or suspend your account or states your account has been compromised. Opening attachments or clicking links could download spyware to your computer or mobile device.
What to Do If You Suspect You’re a Victim
If an email looks suspicious or is from an unknown source, don’t provide information, open attachments or click any links. If you suspect you’ve fallen victim to a phishing scam, follow these steps immediately:
- Ensure that your computer’s firewall, anti-virus and spyware detection software is current.
- Run a virus scan on your computer and clean up any viruses or trojans that are detected.
- Change your online banking password and username from an uninfected computer.
- Change your mobile password or enable touch ID.
Have you encountered a scam?
If you received communication that does not seem legitimate from our credit union, contact us directly at 855-436-4000, email firstname.lastname@example.org or chat with us securely from our website. We will investigate the claim to help stop fraud at the source.