Frequently Asked Questions

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Featured Questions

Am I required to enroll in Digital ID? Can I receive support if I decline?

If you do not have the Nymeo Mobile App or do not wish to enroll in Digital ID, you may still contact us to receive support; however, we will continue to use other methods of authentication (picture ID or personal questions to identify yourself).

Can you use Android and iOS devices?

Yes. For both Android and iOS, the current version and the most recent major versions are supported.

Does Nymeo charge ATM fees?

We offer member's a fleet of Nymeo ATM's to use for free with their Nymeo Visa Debit Card! We also have a partnership with CO-OP and Allpoint, so Nymeo members can use over 85,000 ATMs across the nation free of charge! Search here for an ATM near you.

Members who use a non-Nymeo, Allpoint, or CO-OP machine will be charged a $1.50 fee by Nymeo in addition to any fees charged by the owner of the ATM.

Is there a fee to enroll in Digital ID?

No. Digital ID is fully integrated within the Nymeo Mobile App.

What happens if I lose my phone?

If you lose your phone, your personal information remains encrypted and protected.

What is Early Pay?

Early Pay is a free service available to Nymeo members that gives you access to your eligible direct deposits—like paychecks, Social Security, and government payments—up to two days earlier than the schedule day of deposit.

What is Member Rewards?

Rewards are our way of saying thank you to Nymeo Premier Rewards Visa® Credit Card cardholders. We want to keep it simple and rewarding, so we give you 3 points on groceries, 2 points on gas, and 1 point on everything else. Points can then be redeemed for cash back, gift cards, or other wonderful items! If you don't have a Nymeo Premier Rewards Visa® Credit Card, apply today!

What is Nymeo's Routing Number?

Nymeo's routing number is 255074988.

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Notes/Questions for Nymeo:

What happens after I express interest in serving?

Individuals interested in a volunteer position will participate in an interview with Nymeo’s Nominating Committee. If selected to move forward, new volunteers are introduced to the credit union’s structure and responsibilities and spend time with the CEO and Board to prepare for their role. Training and educational programs are also part of the onboarding process.

What is an Associate Board Member?

An Associate Board Member works alongside Nymeo’s Board of Directors to provide input and guidance on important areas such as strategic planning, financial goals, policies, regulatory compliance and the development of products and services. Associate Directors do not have voting privileges, but they have an opportunity to participate in Board and committee discussions and gain valuable experience in credit union governance.

What qualities is Nymeo looking for in a Board member?

Nymeo is looking for engaged, community-minded individuals who communicate well, work collaboratively and are comfortable making thoughtful decisions. Strong candidates demonstrate integrity, leadership, sound judgment, open-mindedness and a genuine belief in Nymeo’s mission and future. A diversity of skills, backgrounds and perspectives is also valued.

What kind of training is required?

Nymeo volunteers are expected to complete annual mandatory training, which may include topics such as Bank Secrecy Act (BSA), asset-liability management and financial statements. New volunteers also spend time becoming familiar with Nymeo’s structure, responsibilities and educational materials. Nymeo provides online training and additional educational opportunities for volunteers.