If you do not have the Nymeo Mobile App or do not wish to enroll in Digital ID, you may still contact us to receive support; however, we will continue to use other methods of authentication (picture ID or personal questions to identify yourself).

Yes, it will work on smartphones running the following:

• Apple iOS 13 and above 
• Android 8.0 and above

No. Digital ID is fully integrated within the Nymeo Mobile App.

If you lose your phone, your personal information remains encrypted and protected.